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SOLUTIONS CONSULTANT

Location: San Francisco, CA

Summary:

Members of the Solutions Consultant team work closely with each other in delivering IT projects and support to Neetek’s various clients. Each team member is assigned a few specific clients for which they are the single point of contact for Neetek and is generally the only person delivering the work for that client, but other team members can and are engaged regularly for various scenarios such as technical escalation, backup support, larger projects, etc.

Members of the Solution Consultant team generally work onsite at client office locations in the Bay Area, but occasionally perform remote work for clients while sitting at Neetek’s headquarters office in San Francisco. Most work is scheduled in advance, but occasionally there are urgent issues that arise that will require either remote assistance or taking an unscheduled trip to a client office location.

Technical environments at client office locations vary, but are generally MacOS w/G Suite, Windows 10/Active Directory w/Office 365, or a hybrid of the two. Some clients have on-premises server/storage infrastructures, some are all cloud, and some have a hybrid of the two.

Our scope varies from client to client. Some of our clients don’t have any internal IT staff and rely on us for anything and everything IT related, and some of our clients already have internal IT staff and choose to rely on us just for a specific scope. Either way, our scope also changes over time with any particular client for various reasons, mainly related to client’s staff changes, growth, or right-sizing which all drive change in IT needs.

For some clients we only deliver projects that they don’t have the time or the expertise to handle internally. Other clients rely on us to manage a specific scope in their overall IT environment, for example some of our clients manage their own infrastructure and systems and use Neetek for Help Desk and Desktop Support, while other clients do it the other way around, where they manage their own Help Desk and Desktop Support and we manage their infrastructure and systems.

Key Responsibilities:

This is a customer facing role, i.e. the Solutions Consultant is the single point of contact for our client’s account with Neetek. That said, while this is a technical position, communication and interpersonal skills are the most important requirement and responsibility of the Solutions Consultant. Members of the Solutions Consultant take accountability and responsibility for all aspects of client IT environments.

Delivery mechanism of projects and tasks vary from client to client, but are generally via the use of tools such as Basecamp, JIRA, ZenDesk, ConnectWise, etc. Client requests for assistance and projects can also be made via email or phone communication as well. Documentation of tasks and projects as well as client communication is also a very important of our daily work, everything from logging tickets to diagramming technical environments.

Experience Requirements:

The ideal candidate must have 5-10 years of overall experience in IT, with some of that experience in small-to-medium sized environments, i.e. companies between 100 and 1,000 employees in size. Must have a well-documented and well-rounded background starting with Help Desk and/or Desktop Support and moving up to Systems Administration and/or Network Engineering, but must be able and willing to perform all aspects of IT including Desktop Support for any client at any time on an as-needed basis.

Knowledge and Skill Requirements:

The ideal candidate has experience working in all types of Technical Environments listed below, must be able to prove a working knowledge with all technologies list below, and also must be able to prove hands-on experience with at least one specific technology in each Technical Environment, or a similar technology:

Technical Environment             

Technology

OS

MacOS, iOS, Windows 7/10, Windows Server 2012/2016

Messaging

G Suite, Office 365, Exchange Server

Device Management

JAMF, VMWare Airwatch/Workspace One, Meraki Systems Manager, Mobile Iron, Microsoft InTune, IBM MaaS360

Single Sign On

OneLogin, Okta, Centrify, Ping Identity

Virtualization

Hyper-V with Systems Center VMM, or

VMware vSphere Enterprise with vCenter

Networking

Cisco Meraki Switching, Wireless, and NextGen Firewall, or

Cisco Catalyst, ASA, and WLC

Server/Storage Systems

HPE Proliant, Dell PowerEdge/Equallogic/Unity, NetApp, Nimble, EMC VNX/Clarion

 Other Requirements:

  • Local candidates only- candidates must currently reside within 25 mi. of San Francisco
  • This is NOT a work from home, work remotely, or virtual office worker position
  • This is a FULL-TIME salaried employment position, not contractor/consultant
  • Must be able to work during Business Hours, either 8am-5pm or 9am-6pm
  • Some after-hours and weekend work is required, usually scheduled in advance
  • Must have a driver’s license, reliable car, and wiling to drive in Bay Area traffic
  • Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run

Qualified candidates are encouraged to apply.

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